Refund Policy

Fourteen days, no questions

If Convey isn’t what you hoped, tell us within 14 days of a purchase and we refund it.

How it works

• Email support@letsconvey.com from your account email within 14 days of the charge. Say “refund”. That’s it.
• Refunds go back to the original payment method through Stripe, usually within 5–10 business days.
• Refunded credits are removed from your account.

Failed productions

You never pay for our mistakes. If a production fails, the credits come back automatically — no need to ask.

Cancelling a plan

Cancel any time from Settings. Your plan and credits stay active until the end of the billing period; you are not charged again. Your demos stay online.