Refunds
Fourteen days, no questions.
The short version
- If Convey isn’t what you hoped, tell us within 14 days of a purchase and we refund it.
- You never pay for our mistakes. If a production fails, the credits come back automatically.
- Cancel any time from Settings. Your plan and credits stay active until the end of the billing period.
How it works
- Email support@letsconvey.com from your account email within 14 days of the charge. Say “refund”. That’s it.
- Refunds go back to the original payment method through Stripe, usually within 5–10 business days.
- Refunded credits are removed from your account.
Failed productions
You never pay for our mistakes. If a production fails, the credits come back automatically — no need to ask.
Cancelling a plan
Cancel any time from Settings. Your plan and credits stay active until the end of the billing period; you are not charged again. Your demos stay online.
Questions? Write to support@letsconvey.com.